A user can add an issue from the following locations:
Items page > Items Panel > Issues section
Item Profile > Issues section
Collection Profile or Location Profile > Issues section
There are 2 types of issue-related notifications: Notification 1
When is it sent?
Immediately after the issue is created.
Message received:
"An issue has been reported"
Who receives this notification?
OWNER, ADMIN, and ASSIGNEE (STANDARD role)
Notification 2
When is it sent?
Immediately after the issue is resolved.
Message received:
"An issue has been resolved"
Who receives this notification?
OWNER, ADMIN, and ASSIGNEE (STANDARD role)
Notes Section in Issues
When adding an Issue, users are required to complete the key fields such as the
Description and Issue Status.
A bit further down in the modal window, you’ll find the Notes section.
Adding Notes
The Notes section allows users to include additional information related to the issue. You can also attach files or images — for example, photos, screenshots, or relevant documents — to provide more context and detail.Editing Notes
Notes can be edited and saved again at any time. This means you can:Add or remove files, or
Update the text with new information.
Once saved, all updates are applied immediately to the issue.\
Availability
The Notes feature is also available in Reminders, allowing users to manage supporting information consistently across different areas of the system. > I don’t think that’s necessary, since you’ll be describing it in the article about Reminders anyway