Overview of the Feature
The Devices Feature allows workspace administrators to manage and track Fixed RFID Readers connected to the itemit platform.
Role Access
Owner and Admin – Have access to the Devices page and can manage readers.
Standard and VSC – Do not see this page.
Scan Only – Has no access to the web version.
Availability
This feature is available only on the Industrial Package or as an add-on to a Pro workspace.
If the feature is not enabled, users will see the placeholder:
“Manage and Track Fixed RFID Readers”
With options:
Unlock this feature
Or check out other features below: Add an Item, Create a Location, Configure Settings
When clicking Unlock this feature, an Intercom chat window opens where the user can learn more or contact support.
Objectives of Feature
The Devices Feature allows administrators to:
Connect and manage Fixed RFID readers.
Monitor reader status and activity.
Automatically update item locations based on RFID scans.
Configure installation via Web or Installer method.
Track device history, comments, and notes.
Filter and manage multiple readers efficiently.
How to Use this Feature
When Feature Is Unlocked
Users still initially see the same placeholder, but instead of Unlock this feature, they see:
Add Your First Device
Clicking this opens the Add Reader page.
itemit supports:
Zebra FX7500
Zebra FX9600
Users can also access documentation from this page.
Choose Connection Method
Users must choose between:
1️⃣ Web Method
Enter Reader ID
The Add button becomes active
After clicking Add, the user is redirected to the RFID Device Profile
RFID Device Profile Sections
Reader Overview Section
Reader ID
Reader image
Three-dot menu → Remove (after confirmation, the reader profile is deleted)
Reader Installation Section
Install your reader for the first time (redirects to Intercom documentation)
Upgrade your reader (redirects to Intercom documentation)
Download itemit reader agent (starts agent download)
Status Section
Displays real-time reader statuses such as:
Agent Connected to itemit Platform
Agent Running
Agent Connected to Reader
Reader Temperature Normal
Reader Able to Read Tags
Reader Ready to Send Tags
Last Activity Section
Shows the most recent tag read by the reader.
Location Configuration Section
Assign reader to a location
Once assigned, RFID-tagged items detected will automatically update their location
About the Reader Section
Users can view documentation and technical specifications via Zebra’s website.
Notes Section
Add text notes
Upload files
Edit notes
View history
Comments Section
Add comments
Upload files
Delete comments
View date and time of comment creation
History Section
Shows system activity such as:
Reader added
Other system changes
2️⃣ Installer Method
When selecting Installer, the following sections appear:
Installer Download Section
Download installer for Windows
Download installer for Mac
Generate an Installer Key Section
To connect securely, an installer key is required.
Click Generate Key
A secure key is generated
Users can copy or regenerate the key
The key expires in 24 hours
Devices List Page (After Adding Readers)
Once at least one reader is added, users will see a list of devices with columns:
Status
Device Name
Location
Last Activity
Available tools on this page:
Search bar – Search readers by Device Name
Filter by Location – Filter readers by assigned location
All Status (top-right corner) – Filter readers by status
Add Reader button (top-right corner) – Opens Add Reader window
Advanced Configuration – Redirects to Settings → Fixed RFID Settings
Users can navigate between:
Devices section
RFID Fixed Readers tab
Feature Settings
The Devices Feature interacts with:
Fixed RFID Settings in the Settings page (Advanced Configuration).
Location assignment for automatic item location updates.
Installer key generation (valid for 24 hours).
There are no role-based configuration options beyond Owner and Admin access.
Installer keys expire automatically after 24 hours.